Website Terms and Conditions of Use

Last Updated: July 7, 2026

Welcome to Selina AI, your personal AI companion leveraging augmented intelligence to provide persistent, memory-driven conversational assistance, including in-app proactive outreach, long-term memory storage, and access to third-party AI engines, operated by Selina Labs LLC d/b/a Selina AI.

1. Acceptance of Terms

These Terms and Conditions of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Selina Labs LLC (“Selina AI,” “we,” “us,” or “our”), governing your access to and use of the Selina AI website located at www.selina.ai, including all subdomains, related mobile applications, APIs, and services made available through or in connection with such platforms (collectively, the “Service”).

By accessing or using the Service in any manner, including but not limited to visiting or browsing the website, creating an account, submitting information, or using any AI-powered features, you represent that: (a) you have read, understood, and agree to be bound by these Terms; (b) you are at least 18 years of age; and (c) you have the legal capacity to enter into a binding agreement.

If you are accessing or using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind such entity to these Terms, and the term “you” shall refer to such entity.

2. Description of Service

Selina AI provides an artificial intelligence-powered companion designed to remember you, know you over time, and proactively engage with you. The core features of the Service include, but are not limited to:

Structured Long-Term Memory: The Service builds and maintains a personalized memory of your conversations and interactions, including a periodic consolidation process that reconciles new information and retires outdated details. Memory is provenance-tracked, meaning the Service records whether information was explicitly provided by you or inferred by the Service. Your Structured Memory is encrypted at rest using a key unique to your account.

Adaptive Memory: The Service employs adaptive memory technology that progressively refines its understanding of your preferences, interests, areas of inquiry, and how you communicate the more you use it. Each interaction contributes to a more personalized and contextually aware experience.

Proactive Outreach: Unlike reactive AI tools, the Service is designed to initiate contact within the Service without waiting for a user prompt. Selina may reach out, in-app, to raise reminders, check in on events you have previously discussed, or follow up on matters you have indicated are important to you.

Distinct Persona and Voice: The Service maintains a consistent character, voice, and perspective across interactions. This persona is designed to remain stable and is not improvised turn by turn.

Multi-Model Optimization: The Service utilizes a framework that may leverage one or more AI language models or machine learning systems to generate responses, surface information, and perform tasks on your behalf. The Service is not tied to any single AI provider, and your memory persists across model changes.

Encrypted Storage and Sharing: Files you upload or generate are stored in a personal vault encrypted with a key unique to your account. If you use the Service’s secure file-sharing feature, files are encrypted in your browser before transmission, such that we cannot read their contents, name, or type.

Conversational AI Interface: You may interact with the Service through natural language conversations via the web interface, API (where applicable), or any other access point made available by Selina AI.

Privacy and Data Isolation: Your memory data is stored in your individual account, encrypted with a key unique to you, and is not pooled into shared models or sold to third parties. To generate responses, the Service transmits your conversation content and relevant context to third-party AI providers for inference only, as described in our Privacy Policy.

The Service is provided on an “as-is” and “as-available” basis. We reserve the right to modify, suspend, discontinue, or update any aspect of the Service or introduce any new aspects to the Service at any time, with or without notice, except as required by applicable law. We will endeavor to provide registered users with reasonable advance notice of material changes to the Service’s core functionality.

3. Eligibility and Account Registration

3.1 Age Requirements

The Service is intended solely for users who are 18 years of age or older. By registering for or using the Service, you represent and warrant that you are at least 18 years old. If you are under 18, you are not permitted to use the Service. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that a user is under 18, we will promptly terminate their account and delete associated data.

3.2 Account Creation

To access certain features of the Service, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted by the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account, whether or not authorized by you; and
• Notify us immediately at support@selina.ai of any actual or suspected unauthorized use of your account.

You may not create more than one account per individual, impersonate any other person or entity, or use a name that is the name of another person with the intent to deceive.

4. Data Use

4.1 How Your Data Powers the Service

A defining feature of Selina AI is that the Service becomes more useful the more you engage with it. When you interact with the Service, we collect and process your conversational inputs, queries, responses, preferences, and behavioral patterns (“Interaction Data”) to:

• Construct and continuously enrich your Structured Memory, which stores organized representations of topics, interests, relationships, and information you have engaged with through the Service, including through a periodic consolidation process that reconciles new information and retires outdated details. Memory is provenance-tracked, meaning the Service records whether information was explicitly provided by you or inferred by it;
• Enable Adaptive Memory, which allows the Service to recall prior conversations and contextual information to improve the relevance and accuracy of future responses; and
• Optimize AI model selection and response generation across multiple AI engines to produce the most useful output for your specific context.

4.2 Your Ownership of User Content

As between you and Selina AI, you retain ownership of the content you input into the Service (“User Content”). By submitting User Content, you grant Selina AI a non-exclusive, worldwide, royalty-free license to use, reproduce, store, process, display, and analyze your User Content for the purposes of operating, providing, improving, and personalizing the Service.

4.3 Memory Management and Deletion Rights

We provide you with controls to view, modify, and delete information stored in your Structured Memory to the extent technically feasible. You may request deletion of your stored memory data at any time by accessing your account settings or contacting us at privacy@selina.ai. You may also delete your account through your account settings; we deactivate the account promptly and permanently delete associated data following a thirty (30) day grace period during which you may restore the account. Please note that deletion of stored memory data may materially affect the Service’s personalization capabilities for your account.

4.4 No Sensitive Personal Data in Conversations

You are strongly advised not to share Sensitive Personal Information through the Service. “Sensitive Personal Information” includes, without limitation: Social Security numbers or other government-issued identification numbers; financial account numbers, credit card numbers, or banking credentials; medical or health information; biometric data; passwords or authentication credentials; or information about minors. Selina AI disclaims all liability for any harm resulting from your voluntary submission of Sensitive Personal Information through the Service.

4.5 Use of Data for Model Training

(a) Our Policy. By default, Selina AI does not use your User Content, prompts, conversations, AI Output, or Interaction Data to train, fine-tune, or otherwise develop foundation models or general-purpose large language models.

(b) Service Operation and Improvement. We do use Interaction Data to operate, maintain, secure, debug, and improve the Service itself, including to: (i) build and refine your Structured Memory; (ii) evaluate model performance and routing; (iii) detect abuse, fraud, and policy violations; and (iv) develop and improve features and infrastructure of the Service. These uses are distinct from training foundation models.

(c) Third-Party Provider Training. The Service routes requests to third-party AI providers, currently Anthropic, OpenAI, and xAI. We configure our use of these providers so that they do not train their models on data we send through their APIs, and such providers retain API data only for a limited period for abuse monitoring and safety before deletion. Those providers’ own data-use practices are governed by their respective terms and privacy policies, which are independent of Selina AI and which we encourage you to review.

• Anthropic
• OpenAI
• xAI
• Eleven Labs

(d) De-identified and Aggregated Data. We may create and use de-identified or aggregated data derived from Interaction Data for analytics, research, and business purposes. We will maintain such data in de-identified form and will not attempt to re-identify it.

5. AI-Generated Content and Limitations

5.1 Nature of AI Output

The responses, suggestions, summaries, analyses, and other outputs generated by the Service (“AI Output”) are produced by artificial intelligence systems and are provided for informational and general-assistance purposes only. AI Output does not constitute professional advice of any kind, including but not limited to legal, medical, financial, psychological, or tax advice.

5.2 Accuracy Disclaimer

AI Output may contain errors, inaccuracies, outdated information, or hallucinations — that is, plausible-sounding but factually incorrect content. You should independently verify any AI Output before relying on it for any consequential purpose. Selina AI makes no representation or warranty as to the accuracy, completeness, reliability, suitability, or availability of any AI Output.

5.3 No Professional-Client Relationship

Use of the Service does not create any attorney-client, physician-patient, financial advisor-client, or other professional relationship between you and Selina AI or any of its employees, contractors, or AI systems. You should consult a qualified professional before making any decision based on AI Output.

5.4 High-Risk Use Cases

The Service is not designed, intended, or authorized for use in any circumstance where the failure or inaccuracy of AI Output could result in death, personal injury, severe property damage, or severe environmental damage, including without limitation: (i) the operation of aircraft, motor vehicles, or other transportation systems; (ii) life support, medical diagnosis, or treatment decisions; (iii) operation of critical infrastructure (energy, water, financial systems); (iv) law enforcement, judicial, or government benefits determinations; (v) employment, credit, housing, insurance, or educational eligibility determinations subject to fairness-in-AI laws; (vi) mental health treatment, crisis intervention, or support in connection with suicide, self-harm, or psychiatric emergencies (if you or someone you know is in crisis, please contact a qualified mental health professional or emergency services); (vii) legal advice, legal representation, or use in connection with formal legal or administrative proceedings; (viii) specific investment, securities, or financial planning decisions; or (ix) any use prohibited by applicable law, including the Colorado AI Act or analogous state or federal laws governing high-risk or consequential automated decision-making. The foregoing list is illustrative and not exhaustive. You agree not to use, and not to permit any third party to use, the Service for any such purpose.

6. Acceptable Use and Prohibited Conduct

6.1 Permitted Use

You may use the Service only for lawful personal or business purposes and in accordance with these Terms. You agree to use the Service in a manner that is respectful, ethical, and in compliance with all laws, rules and regulations applicable to you.

6.2 Prohibited Conduct

You agree that you will not, directly or indirectly:

• Use the Service to generate, store, transmit, or disseminate content that is unlawful, harmful, harassing, defamatory, obscene, fraudulent, deceptive, or that violates the rights of any third party;
• Attempt to circumvent, disable, or interfere with the security features, access controls, or usage limitations of the Service;
• Use the Service to develop, train, or fine-tune any competing AI model or system, or to reproduce, replicate, or reverse-engineer the Service or its underlying algorithms;
• Submit false, misleading, or inaccurate information to the Service or misrepresent your identity;
• Deliberately input false, misleading, or manipulated information into the Service with the intent to corrupt, manipulate, or poison the Service’s memory, knowledge base, or AI Output;
• Use the Service to impersonate any person or entity in interactions with the Service or with third parties in a manner that could deceive or cause harm;
• Use the Service to engage in automated scraping, crawling, or mass data extraction without our prior written consent;
• Use the Service to generate spam, unsolicited communications, phishing content, or malware;
• Use the Service in any way that could overburden, damage, or impair the infrastructure supporting the Service;
• Upload or transmit any viruses, Trojan horses, worms, or other malicious or harmful code;
• Attempt to gain unauthorized access to other users’ accounts, the Service’s backend systems, or any related network or system;
• Unlawfully collect, aggregate, or profile information about third parties or other users, or use the Service to surveil or build dossiers on identifiable individuals in violation of applicable law;
• Use the Service in violation of any applicable local, state, national, or international law or regulation;
• Use the Service to make consequential decisions about individuals (including decisions concerning employment, credit, housing, insurance, education, healthcare, government benefits, immigration, or criminal justice) without meaningful human review and without compliance with applicable fairness-in-AI, anti-discrimination, and automated-decision-making laws;
• Use the Service to generate non-consensual intimate imagery, child sexual abuse material, content sexualizing minors, or content depicting real, identifiable individuals in sexual contexts without their consent;
• Use the Service to generate content intended to deceive voters, interfere with elections, or impersonate political candidates, government officials, or election infrastructure;
• Use the Service to generate disinformation, content designed to manipulate public opinion at scale, or content falsely attributed to identifiable persons;
• Use the Service to develop weapons (including chemical, biological, radiological, nuclear, or high-yield explosive weapons), to facilitate cyberattacks or unauthorized intrusion into computer systems, or to provide material support to designated terrorist organizations;
• Remove, obscure, or alter any disclosures that AI Output was generated by an AI system where such disclosure is required by applicable law;
• Resell, sublicense, white-label, or otherwise redistribute access to the Service or any API credentials provided by Selina AI without our prior written consent; and
• Use the Service in a manner that violates the usage policies or acceptable use policies of any third-party AI provider whose models are used to power the Service, as such policies may be made available by us from time to time.

We reserve the right to investigate suspected violations of these Terms and to take any action we deem appropriate, including terminating your account, removing content, or reporting conduct to law enforcement authorities.

7. Subscription, Fees, and Payment

7.1 Free and Paid Tiers

The Service may be offered under both free and paid subscription tiers. Access to certain features, storage limits, or usage levels may require a paid subscription. Details regarding current pricing, subscription tiers, and features are available on the Selina AI website and are subject to change.

7.2 Billing

If you subscribe to a paid tier, you authorize Selina AI or its designated payment processor to charge the applicable fees to your designated payment method on a recurring basis (monthly or annually, as selected). All fees are stated in U.S. dollars and are non-refundable except as expressly set forth herein or as required by applicable law.

7.3 Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period unless you cancel prior to the renewal date. You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the then-current billing period, and you will retain access to paid features until that date.

7.4 Price Changes

We reserve the right to modify our fees at any time. We will provide you with reasonable notice of any fee increase, via email or in-app notification. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing.

7.5 Refund Policy

Unless required by applicable law, all fees paid are non-refundable. We may, in our sole discretion, offer refunds or credits on a case-by-case basis. Requests for refunds should be directed to billing@selina.ai.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including all software, technology, algorithms, interfaces, designs, text, graphics, trademarks, service marks, trade names, logos, and other content comprising the Service (collectively, the “Selina AI IP”), is owned by or licensed to Selina Labs LLC and is protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws. These Terms do not transfer any ownership of Selina AI IP to you.

8.2 License to You

Subject to your compliance with these Terms, Selina AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own purposes. This license does not include the right to: (a) sell, resell, or commercialize the Service; (b) copy or reproduce any component of the Service; (c) modify, adapt, or create derivative works based on the Service; or (d) reverse engineer, decompile, or disassemble any portion of the Service.

8.3 AI Output Ownership

Subject to your compliance with these Terms and applicable law, AI Output generated in response to your inputs is assigned to you to the extent permitted by law. However, because the Service may generate similar or identical outputs for different users, we cannot guarantee exclusive rights in any AI Output. You represent and warrant that your use of AI Output will comply with all applicable laws.

8.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service (“Feedback”), you grant Selina AI a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize such Feedback in any manner without compensation or attribution to you.

9. Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the collection, use, and disclosure of your information as described in our Privacy Policy, available at www.selina.ai/privacy.

Given the nature of the Service’s adaptive memory and personal knowledge graph features, we encourage you to review our Privacy Policy carefully. The Privacy Policy describes how we collect, store, process, and protect your Interaction Data, your rights with respect to such data, and how you can exercise those rights.

To the extent you are a resident of a U.S. state with applicable consumer privacy rights, you may have additional rights regarding your personal information. Please refer to our Privacy Policy and Section 16.9 of these Terms for more information.

10. Third-Party Services and Links

The Service may integrate with, link to, or rely upon third-party services, platforms, APIs, or AI models (“Third-Party Services”). Your use of Third-Party Services is governed by their respective terms of service and privacy policies. Selina AI does not control, endorse, or assume responsibility for the availability, accuracy, content, or practices of any Third-Party Services. We strongly encourage you to review the terms and privacy policies of any Third-Party Services you access through or in connection with the Service.

The inclusion of any link or integration with a Third-Party Service does not imply our endorsement or affiliation with such third party. We are not responsible for any loss or damage arising from your use of Third-Party Services.

11. Disclaimers of Warranties

• ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT;
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• ANY WARRANTY THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; AND
• ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

12. Limitation of Liability

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANTICIPATED SAVINGS;
• BUSINESS INTERRUPTION; OR
• DAMAGES ARISING FROM YOUR RELIANCE ON AI OUTPUT OR YOUR USE OR INABILITY TO USE THE SERVICE,

13. Indemnification

You agree to indemnify, defend, and hold harmless Selina AI and its affiliates, directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of or reliance on the Service or AI Output;
• Your violation of these Terms or any applicable law or regulation;
• Your User Content or Interaction Data;
• Any claim by a third party that your User Content infringes such third party’s intellectual property or other rights; or
• Your willful misconduct or gross negligence.

Selina AI reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense of such claims.

14. Term and Termination

14.1 Term

These Terms are effective upon your first access to or use of the Service and shall continue in full force and effect until terminated as provided herein.

14.2 Termination by You

You may terminate your account and these Terms at any time by deleting your account through the account settings page or by contacting us at billing@selina.ai. Termination will not entitle you to any refund of prepaid fees except as expressly set forth in Section 7 or as required by applicable law.

14.3 Termination by Selina AI

We may, in our sole discretion, suspend or terminate your access to the Service, with or without cause and with or without notice, including if we believe you have violated these Terms, if required by law, or if continued provision of the Service is no longer commercially feasible. We will endeavor to provide reasonable advance notice of termination except in cases of material breach or legal requirement.

14.4 Effect of Termination

Upon termination of these Terms for any reason: (a) your license to use the Service immediately terminates; (b) you must cease all use of the Service; and (c) we may delete your account and associated data in accordance with our Privacy Policy and data retention schedules. Sections 4.2, 5, 8, 11, 12, 13, 15, 16, and 17 shall survive termination of these Terms.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any dispute or claim arising out of or related to these Terms or the Service (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

15.2 Exclusive Jurisdiction

You and Selina AI irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Travis County, Texas for any dispute arising out of or related to these Terms or the Service. You waive any objection to such jurisdiction or venue, including any claim that such courts constitute an inconvenient forum.

15.3 Equitable Relief

You agree that (a) no adequate remedy exists at law if you breach Section 6 (Acceptable Use and Prohibited Conduct) or Section 8 (Intellectual Property Rights); (b) it would be difficult to determine the damages resulting from such breach, and any such breach would cause irreparable harm; and (c) a grant of injunctive relief provides the best remedy for any such breach. You waive any opposition to such injunctive relief, as well as any demand that we prove actual damage or post a bond or other security in connection with such injunctive relief. Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending resolution of the underlying dispute.

15.4 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact us at support@selina.ai and attempt to resolve the dispute informally. We will make a good-faith effort to resolve the issue within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought. This informal resolution requirement does not apply to claims for emergency equitable relief under Section 15.3.

15.5 Mandatory Consumer Protections

Nothing in this Section limits any rights you may have under the mandatory consumer protection or privacy laws of your state of residence that cannot be waived by contract. Where such mandatory laws apply, they shall govern solely to the extent required by applicable law and only with respect to the specific rights they protect, without otherwise displacing Texas law as the governing law for these Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies posted on the Service, constitute the entire agreement between you and Selina AI with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

16.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Selina AI.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, reorganization, sale of all or substantially all of our assets, or by operation of law, without notice to you.

16.5 Force Majeure

Selina AI shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, internet or telecommunications outages, or third-party service failures.

16.6 Notices

We may provide notices to you via email, in-app notifications, or by posting on Selina AI’s website.

16.7 Updates to These Terms

We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will notify you via email or prominent in-app notice. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Service before the effective date of the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

16.8 State and Federal Consumer Rights

Residents of certain U.S. states have specific rights regarding their personal information under applicable state privacy laws, including rights to access, correct, delete, and port personal data, and to opt out of certain processing activities. To learn about those rights and how to exercise them, please review our Privacy Policy at www.selina.ai/privacy or contact us at privacy@selina.ai. Nothing in these Terms limits any rights you may have under applicable federal consumer protection laws, including but not limited to the Federal Trade Commission Act, the Electronic Fund Transfer Act, or the Children’s Online Privacy Protection Act.

If you subscribe to a paid tier, your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You may cancel at any time through your account settings or by contacting support@selina.ai. Confirmation of your subscription terms will be provided to you at the time of sign-up. If your state requires a specific cancellation mechanism, we will honor that requirement.

16.9 Geographic Restrictions

We provide Selina AI for use only by persons located in the United States. We make no claims that Selina AI or any of its content is accessible or appropriate outside of the United States. Access to Selina AI may not be legal by certain persons or in certain countries. If you access Selina AI from outside the United States, you do so on your own initiative and are responsible for compliance with all applicable local laws.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms or the Service, please contact us at: